Returns Policy

Returns Policy Before returning any item to us, don’t hesitate to contact us first by email at customerservices@cherrypink.ie.

Or phone Geraldine on +353 (0) 402 23993 or +353 (0) 85 850 9995

You’re Not Happy – We’re Not Happy

We hope you will be delighted with any product purchased from Cherry Pink. If you wish to return an item to us, we aim to make it as quick and convenient as possible. If you return an item, we guarantee a full refund or product exchange. However, it must be unused, unopened and in the condition we sent them. Furthermore, it must be in its original undamaged packaging with labels and seals intact and not tampered with in any way. Finally, all returns must include all parts of the product, including batteries. (Excluding the original shipping and handling cost).

First, you must return all items within seven days of receipt.

All items correctly returned under this policy are eligible for a refund. If you choose a refund, the total purchase price (delivery excluded) will be credited when Cherry pink has received and processed your return.

We are unable to accept any product(s) back that is not in this condition.

Customers are responsible for any returns to us until we receive them.

Meanwhile, if you do not meet the above conditions, we reserve the right to return the items to you.

Defects

If an item is defective within 30 days of purchase, we will replace it with the same thing.  When Cherry pink has received and processed the faulty item, we will promptly ship a new replacement to you free. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.

If you have an item you’d like to return, don’t hesitate to get in touch with us first by email at customerservices@cherrypink.ie.

Or phone Geraldine on +353 (0) 402 23993 or +353 (0) 85 850 9995

How do I return items?

Just pack the returned products, including a quick note with details of your order number and the reason for the return to:-

WNG Ltd.
22 Fairgreen
Arklow
Co. Wicklow

Customers are responsible for any returns to us until we receive them.

If you receive a damaged/incorrect item?

If you receive a damaged or incorrect item, please notify us immediately by emailing me at customerservices@cherrypink.ie  before returning the item stating your name order number reason for return. Once we receive your email, we will within three working days reply to tell you how to return the item. (Excluding the original shipping and handling cost)

According to our return policy, we will exchange items as long as they are in a new condition.

Exchanges can take up to 7 days to be processed, and once approved. After that, we will send out the replacement item to you free of charge.

If we are unable to exchange an item, we will offer a full refund.

We process all refunds following our returns policy.

We will send you an email letting you know we have received and processed your return.

After receiving the email, please allow 7 – 10 business days for your account to be refunded.

Please allow up to 2 weeks for refunds to be processed and refunded to your card.

We cannot accept returns for single-use products or products in packs or bottles like condoms, lubricants, oils, etc.

If you still have a query about a return, please get in touch with us, and we will try our best to sort it out for you.

Cancelling Orders

We have no problem cancelling orders. Call us or email us with your order number to cancel an order, and we’ll do the rest. Refunds will go back to the account you used to pay. This refund may take a couple of days for the bank to process, though. We check emails regularly, but a call might be the best idea to ensure you get us before we dispatch your order.

Furthermore, once we ship the parcel, we can’t cancel the order. However, you still, of course, retain the option to return the products to us unused and unopened for a full refund. Shipping orders back to us is, I’m afraid, at your own expense, and we also retain the right to refund less the shipping fees we have paid.

We, of course, can not process the return until we receive the order back. So we can not be held responsible for any delays in shipping the order.

Why is it not working?

The most common reason we get returns is that it doesn’t work. So, before you go through the hassle of returning your new sex toy to us, can you try a couple of things first? Failing these, please ring us first. We are here to help.

Batteries

First, most Sex Toys are waterproof nowadays, which means battery compartments need to be super tight. Next, this also means that contacts around the batteries will often only work if closed tight.

If you still can’t power on, you might try adding a new battery.

Insert the batteries in opposite directions. For instance, + side down, – side up. So if the sex toy isn’t working, please try switching batteries around.

Please make sure to use new batteries, too, when testing your new sex toy. Finally, when not in use, please ensure you take out any batteries as if you come back to a sex toy after a while, it might have drained the batteries.

Control

If you have a problem with the control, read any instructions to ensure you are using it correctly.

First, some products need you to hold the power button for a couple of seconds to power up and power down. Second, this is a safety measure to ensure it doesn’t accidentally power on by itself.

Every Rule has an Exclusion.

We want to be fair and treat our customers with respect. But in some cases, if we receive goods for return that is damaged, we will not be able to process a full refund. However, we will either offer to return the goods with a postage fee. Or we’ll contact you and try to come to a fair and mutual agreement that works for everyone. You will, of course, understand that we would never sell used goods, but we do want to try to help you out too.

We also can not accept returns for single-use products or products that come in packs or bottles like condoms, lubricants, oils, Tenga’s etc.

Lingerie and Clothing Returns

We want you to be happy with your purchases, but we also need everything we sell to be new and hygienic. Because of this, unfortunately, we cannot accept returns for any clothes or lingerie. Only in this way can we ensure that all our lingerie is in perfect condition when we ship it to you. So please, when ordering lingerie, make sure you have read and fully understand the size information.

Product Warranties

Some product lines come with a manufacturer warranty. So if a product is faulty, our suppliers will accept it back and offer a replacement. However, if a product breaks from misuse, our suppliers will not take them back, which means we can’t either.

Some manufacturers will accept these products back, but it tends to be on circumstance.

If this happens to your product, the manufacturer warranty comes into play, and you should contact the manufacturer directly as we can’t accept these products back.