Here at Cherry Pink, we want you to be delighted with your purchase. So, for instance, if you’re unhappy with your purchase, we offer a hassle-free returns policy. So, please read the following guidelines to ensure your return is processed smoothly.

Please note that all returns must be in their original condition and packaging. And you must include all accessories, manuals, and other materials that came with the product. If you don’t follow these return policy guidelines, we may be unable to process your return.

However, once we receive your return, we’ll process your refund or replacement within 7-10 business days. Finally, Customers are responsible for any returns to us until we receive them back.

• If you receive a damaged/incorrect or Defective item:

If you receive a damaged or faulty item, please get in touch with us within seven days of receipt, and we’ll arrange a replacement or a refund.

• Lingerie and Clothing Returns Policy:

For hygiene reasons, we cannot accept returns of lingerie and clothing you have worn, washed, or removed its tags. However, if you receive a defective or incorrect item, please get in touch with us within seven days of receipt. And we’ll arrange for a replacement or a refund.

• Cancelling Orders:

If you change your mind after placing an order, you can cancel it within 24 hours of placing it. After that, we may have already processed and shipped your order, so we won’t be able to cancel it. However, once you receive the package, return it to us, and we can issue a refund. But in this case, you will have to pay the postage.

• Single-Use Products Returns Policy:

Please note that we cannot accept returns for single-use products. Or products in packs or bottles, such as condoms, lubricants, oils, Tenga’s, and other similar items. This is due to hygiene reasons, and we cannot ensure that the item has not been tampered with or used before. Therefore, please make sure that you read the product description carefully before placing your order.

• Product Warranties:

Some products may come with a manufacturer’s warranty. If a warranty covers your product, please get in touch with the manufacturer directly. Furthermore, if you’re unsure whether a warranty covers your product, please get in touch with us, and we’ll gladly assist you.

• Why is it not working? Returns Policy:

We understand that sometimes, a sex toy may not work as expected. But before returning the item to us, we suggest that you try the following steps:

• Check the batteries:

Make sure that the batteries are inserted correctly and that they’re not dead. For instance, sometimes specific batteries are not powerful enough to run the sex toy and stronger ones are required. So the first thing to check is the batteries and replace them.

• Check the settings:

Sometimes, sex toys have multiple settings, so make sure you’ve tried them all before concluding that the toy is faulty. In addition, some sex toys have a three-second on/off button, so you must hold on for three seconds before it works. However, some have an instant on/off button and holding it down will stop the toy from working.

• Check the waterproofing:

Most sex toys are waterproof or showerproof nowadays, so battery compartments close tighter. For instance, they have a rubber seal to keep the water out and must be tightened but not over-tightened. This can be a bit fiddly, and you should always read the instructions with these sex toys.

• Read the instructions:

Some products may require specific instructions to operate correctly. So, if you’re having trouble turning it on, read the instructions carefully to ensure you’re using it correctly. For example, some products may require you to hold down the power button for a few seconds to turn them on or off. This is a safety feature to prevent accidental activation.